Last updated: August 4, 2025
At The Cross Cap Store, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
Returns
You may return most new, unused items within 14 days of delivery for a full refund or store credit.
Items must be in their original condition — unworn, unwashed, and with tags/packaging intact.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
How to Start a Return
Email us at thecross2025@outlook.com with your order number and reason for return.
We’ll provide you with return instructions and the return address.
Once we receive and inspect your item, we’ll issue your refund within 5–7 business days.
Exchanges
We accept exchanges for a different size or style (if available).
To start an exchange, follow the same process as above.
If the requested item is out of stock, we can offer a refund or store credit.
Non-Returnable Items
The following items are not eligible for return or exchange:
Items marked Final Sale
Gift cards
Custom or personalized products
Damaged or Incorrect Items
If you received a defective, damaged, or wrong item, please contact us within 7 days of delivery at thecross2025@outlook.com. We’ll make it right at no extra cost to you.
Refunds
Once your return is approved and processed:
Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank.
Questions?
We’re here to help!
📧 thecross2025@outlook.com
QUICK LINKS
